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Refund & Exchange

Do you accept returns and defective items?

DAMIKO provides returns for all items, except Sale items (eg : Mother's day codes, Xmas codes and other special codes) and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

How do I return unsatisfactory item(s) and defective items?

1. Sample of template email for RETURN.

Email Subject : RETURN FORM
Order Number:
Tracking Number: (Kindly provide tracking number of the return parcel)
Product(s) Name:
Reasons: Example (Item does not fit / unsatisfactory item / defective items- attach photo(s) if possible / incorrect item received)

2. Fill it up and email to damiko.online@gmail.com

3. Return your items to the address shown below:

Name: Damiko
Address: 3-25, Blok D, Apartment Lestari, No.1, Jalan PJU10/1B, Damansara Damai, 47000 Selangor Darul Ehsan.
Contact No.: 016-271 9122

*All items must be shipped back within 5 working days upon item received.
*Please note that return parcels may take up to 3 working days to be processed. 

I found a defect on my item but I've already washed it. What should I do?

We're unable to accept your return as it had been washed. Please check your item upon received.

I would like to request a refund in cash (in any condition).

We apologize that we are unable to provide any refunds in cash.

The size doesn't fit me. Can I change it to other size?

Yes. Exchange due to this reason will be charged a processing fee. We will return you in Store Credit after received your return parcel. All you need is just purchase an item(s) for the size that you want by using the Store Credit we returned. 

The color look different from the website.

Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchange due to this reason will be charged a processing fee. 

Returns terms and conditions

Return Reasons
Unsatisfactory Items
Defective Items
Descriptions

Item does not fit

Do not like the item

Quality not up to expectation

Defective item (don't want to exchange for a brand new piece)

Item torn

Item big stained 

Incorrect item  

*Proof of defect must be verified by DAMIKO Return to be eligible

Return shipping costs
Borne by Buyer

Reimburse by DAMIKO in terms of Store Credit

Maximum return for West Malaysia RM7

Maximum return for East Malaysia RM12

Exchange shipping costs
Borne by Buyer
Borne by DAMIKO
Initial shipping costs
(FREE SHIPPING provided for your order)
Borne by Buyer
Borne by DAMIKO
Buyer receives
Return Store Credit (NO CASH REFUND) = Item price - Initial shipping costs

DAMIKO will send a brand new exact piece to buyer once the defective / incorrect item is received.

Fully refund in Store Credit if the item is no longer in stock.

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